Shipping Policy

At Al-Ken Vending Co., we are committed to providing fast, reliable, and secure shipping for all vending machine orders. We ensure each order is processed with care and delivered safely to your location. Please read the following policy carefully to understand our shipping process.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or holidays.

  • If there is a significant delay in the shipment of your order, we will notify you by email or phone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer standard, expedited, and freight delivery options depending on the machine type and destination.

  • Delivery times vary based on your location:

    • Domestic (U.S.) Orders: 3–10 business days

    • International Orders: 7–21 business days

Please note that delivery delays may occasionally occur due to customs, weather, or carrier issues.

3. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

  • Tracking numbers will be active within 24–48 hours.

4. International Shipping

  • We ship our vending machines worldwide.

  • International customers are responsible for any customs duties, import taxes, or fees applied by their destination country.

  • Al-Ken Vending Co. is not responsible for delays caused by customs or for any charges incurred during importation.

5. Damaged or Lost Shipments

  • We carefully inspect and package each item before shipment.

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund where applicable.

  • Al-Ken Vending Co. is not liable for products lost or stolen after confirmed delivery.

6. Freight Delivery Information (For Large Vending Machines)

  • Large or heavy vending machines are shipped via freight carriers.

  • Freight delivery may require you to schedule a delivery appointment or provide equipment for unloading.

  • Customers must ensure that the delivery address is accessible for large vehicles.

7. Incorrect Address

  • Customers are responsible for providing the correct shipping address.

  • Orders returned due to an incorrect or incomplete address may incur additional shipping costs to resend.

8. Contact Us

If you have any questions about our shipping policy, please contact us:

📧 Email: support@al-kenvendingco.us