At Al-Ken Vending Co., we strive to provide a smooth, secure, and transparent payment experience for all our customers. This Payment Policy explains how payments are accepted, processed, and protected on our platform.

1. Accepted Payment Methods

We accept a wide range of secure payment options to ensure convenience for all our customers:

  • Bank Transfers / ACH Payments (for approved orders)

All payments must be made in U.S. Dollars (USD).

2. Payment Processing

  • Payment is required in full at the time of purchase unless otherwise agreed upon in writing.

  • Once your payment is received and verified, your order will be processed for shipment.

  • If there is a delay or issue with your payment, our team will contact you immediately to resolve it.

3. Secure Transactions

  • All online transactions are processed through encrypted and PCI-compliant payment gateways to ensure your data and payment information remain protected.

  • We do not store or share credit card details with any third parties.

  • For additional security, our website uses SSL (Secure Socket Layer) encryption.

4. Taxes

  • Applicable state and local taxes will be calculated and displayed at checkout based on your delivery address.

  • Customers outside the U.S. are responsible for any import duties, taxes, or fees imposed by their country’s customs authorities.

5. Payment Verification

  • To protect against fraudulent transactions, we may request additional verification (such as billing address confirmation or identification) before processing an order.

  • Orders that cannot be verified may be canceled and refunded.

6. Failed or Declined Payments

If your payment is declined:

  • Please contact your bank or card issuer to ensure funds are available and the transaction is authorized.

  • You may also try an alternative payment method or contact us for assistance.

7. Refunds and Cancellations

Refunds are processed according to our Return and Refund Policy, which outlines eligibility and processing times.

  • Once a refund is approved, it will be credited to your original payment method within 5–10 business days.

8. Late or Partial Payments (For Bulk Orders)

  • For large or bulk vending machine orders, a deposit or installment plan may be available upon request.

  • Late payments may result in order delays or cancellation.

9. Contact Us

If you have any questions about billing, payments, or invoicing, please contact our support team:

📧 Email: support@al-kenvendingco.us